Free shipping on orders over $200

CAN MY PURCHASE BE RETURNED OR EXCHANGED?
 
IN-STORE PURCHASES:

Items purchased in store are not eligible to be returned for a refund, but can be returned for an exchange or store credit.
All custom orders, including custom ring sizes and items made to order are not eligible for return or exchange.


DOMESTIC ORDERS:

Domestic orders (excluding custom orders) placed online can be returned for a refund, exchange, or store credit. We must receive returned items within 21 days of the original ship date, and all items must be in perfect condition to qualify.
All custom orders, including rings that have been resized, are final sale.
Sale items are not eligible to be returned for a refund, but can be returned for store credit or a one-time exchange only.
Items marked “Final Sale” are not eligible to be returned for a refund, exchange, or store credit.
We reserve the right to refuse the return if merchandise does not meet our standards.


INTERNATIONAL ORDERS:

International orders are final sale and are not available to be returned for a refund, exchange, or store credit.


HOW DO I RETURN MY ITEMS?


DOMESTIC ONLINE ORDERS:

E-mail us at info@stillhousenyc.com to request an authorization for the return. Please include your order ID number.
Once return has been authorized ship to:
Still House
Attn. Returns
117 East 7th Street
New York, NY-10009
Items purchased online can also be returned in store.


WILL I BE REIMBURSED FOR SHIPPING?

We offer free shipping on exchanges. We are not responsible for return shipping costs.
If returning for a refund, we will only refund the total value of the items returned, not the shipping costs. Refunds will be issued in the original form of payment only. You must insure your return package.


HOW DO I REDEEM STORE CREDIT?

Once your items have been received and meet our standards you will be emailed a virtual gift card that can be used on our website. You can use this credit on one or multiple purchases. Store credit does not expire.

HOW CAN I RETURN SOMETHING PURCHASED IN THE STORE?

In-store purchases are eligible for a one-time exchange or store credit only. The items must be returned within 21 days from the original purchase date in perfect condition. Order id must be presented with the return. We reserve the right to refuse the return if merchandise does not meet our standards.
All special orders and items made to order are not eligible for return or exchange.

If you have any questions or concerns please contact us at info@stillhousenyc.com or 212.539.0200
Our customer service hours are from noon to 8 every day (EST)