ABOUT OUR JEWELRY
Where is SHW Jewelry made?
Our jewelry is designed and handmade one piece at a time in New York City by our head jewelry designer Urte Tylaite who works in collaboration with a small team of expert jewelers. Our design and production process is intimate, with each step being carefully considered. We are completely transparent and we share each step with you as your custom piece is being crafted. The result, luxury fine jewelry and the ability to create one-of-a-kind high quality jewelry pieces that are made to last. Additionally, this allows us to maintain great care of your piece throughout the years. Bring it in for cleaning, checking the settings and repairs.
Where do you source your gold, diamonds, and gemstones?
All of our pieces are crafted with recycled 14k & 18k yellow, white, and rose gold as well as .925 sterling silver and platinum. All of our natural diamonds are sourced ethically and traced from their initial extraction. Our lab-grown diamonds are formed in a sustainable laboratory. We also work with a wide variety of fair-trade gemstones that go beyond what is listed on our website. To learn more in-depth about the materials used in our collection, visit our Materials page.
What is recycled gold?
Recycled gold is gold that was previously a part of another jewelry piece. A gold refinery melts down collected pieces of jewelry, runs them through a filtering process and ensures that they attain the same level of purity as newly mined gold. Gold can be infinitely recycled without ever losing its integrity. By utilizing recycled gold, we maintain a process for crafting our gold jewelry that is sustainable and keeps our environment in mind.
Are your white gold rings rhodium-plated?
Our white gold pieces are not plated, but can be plated upon request. Plating will wear off overtime, but you can always bring your piece back to us to be replated. Rhodium-plated white gold looks closer to platinum visually. By leaving our white gold pieces unplated they maintain a warm tone to their appearance.
What finishes do you offer?
This finish is a result of the ring's surface being highly polished. The piece will become slightly less shiny over the years as it naturally builds small scratches. We include a jewelry polishing cloth with every order which can be used to restore the ring’s original shine. Pieces can always be brought back to us to be repolished at our studio.
This finish is a result of the ring’s surface being brushed in one direction, allowing for a matte look to be present. We include a brushing cloth to maintain this brushed finish or you can always bring your piece back for us to brush it for you.
The most matte finish, a result of a sandblasting process which removes any reflection on the rings surface. Over the years, this finish will acquire polished areas in high points of the ring and at its edges. Pieces can always be brought back to us to be refinished at our studio.
How long does it take to produce a custom ring?
Our timeline for crafting custom rings varies upon design. Our wedding bands take around 2-4 weeks whereas our engagement rings and other gemstone jewelry pieces can take around 6-8 weeks. Have a deadline in mind? Please reach out to us to discuss expediting your order firstname.lastname@example.org
Do you work with gemstones not listed on your website?
Yes, following your direction we will gladly work with any fair-trade gemstone of your desires. Our certified gemologist will prepare you a curated selection of diamonds/gemstones for you to choose from. We always strive to find the highest quality diamonds & gemstones at the best, most competitive prices. We will go out of our way to source you a unique, rare stone including growing a custom lab-grown diamond or recutting a gemstone that we find to your desired cut when it is needed. Book an appointment with our certified gemologist to discuss different gemstones or email us to inquire about a specific one email@example.com
What to consider when choosing a gemstone?
When deciding on a gemstone for your jewelry piece, it is important to check the gemstone’s harness on the Mohs scale. The Mohs scale ranks gemstones and minerals in hardness from 1 to 10. The lower end of the scale represents the softest minerals and gemstones and the higher end represents the hardest. The higher the number a gemstone/mineral receives on the Mohs scale, the more suitable it is for everyday wear in a jewelry piece. The lower the number, the more likely the jewelry piece will require special care, such as taking it off before engaging in strenuous activities. Keeping the Mohs scale in mind is especially important for rings and bracelets, less so for necklaces and earrings. Looking to discuss gemstones further? Book an appointment with our certified gemologist here.
Do you engrave your jewelry?
We provide free of charge engravings for all wedding jewelry. The engravings can be finalized and shared with us before we start producing the rings, at a later date after we have begun crafting them, or brought back into us anytime to be engraved. All other jewelry pieces can be engraved for $20-$40 depending on the number of characters selected. Below is a list of all of the engraving fonts that we work with. Please email us firstname.lastname@example.org to inquire.
Do you offer price-match?
We will always strive for the highest quality gemstones and diamonds at the best, most competitive prices the market has to offer. However, if you happen to find the same gemstone or diamond with the same certification number listed online at a lower price, we will certainly honor a price match.
Do you ship?
Yes. All orders in the continental U.S ship via UPS and outside of the continental U.S via USPS. We provide tracking information via email as soon as your order is shipped. All of our home goods and ready to ship jewelry orders ship within two business days. To read more about our shipping policy click here:
In a rush? Please email us email@example.com and we will make sure to expedite processing your order.
How do you ship your wedding jewelry?
All of our shipments are insured to their full value. All wedding rings ship via UPS 2 day signature required. If you would prefer overnight or to not sign for the package upon delivery, please email us at firstname.lastname@example.org and we will accommodate.