Studio Sales & Production Associate
ABOUT THE JOB
SHW is a fine jewelry destination for memorable pieces designed and handcrafted in New York City. Our carefully considered selection of rings, necklaces, earrings, and bracelets honors mindful production and genuine materials. Our approach to working with our clients is high touch and handled with the utmost care and attention to detail. Our small, hands-on team is led by our designer and certified diamond gemologist, Urte Tylaite, who founded SHW in 2011.
The SHW team is looking for a Studio Sales & Production Associate to join us full time, five days a week. This role is split between the sales floor and production logistics — three days per week you'll be client-facing at our East Village showroom, and two days per week you'll support production logistics by traveling to and from our production partners in Manhattan. This is an ideal opportunity for someone who is looking to get a well-rounded start in the fine jewelry industry, with a clear path to grow into a dedicated sales role.
RESPONSIBILITIES
Client Experience & Sales
Warmly greet clients and create a welcoming luxury environment in our showroom
Assist clients with fine jewelry collection pieces, answering questions about materials, styles, and availability
Greet and introduce walk-in clients interested in custom and wedding jewelry to our senior team
Take special orders for collection pieces and communicate with clients about repairs and resizes in person and via email
Manage new appointment bookings and company calendar invites
Answer and properly direct incoming calls
Thoughtfully notate client inquiries and assist the Senior Client Experience Coordinator with CRM note entry
Fulfill, package, and ship online orders for clients
Store Operations
Open and close the showroom independently, following daily keyholder checklists
Assist with inventory counting and restocking of fine jewelry collection pieces
Track gift packaging and supplies inventory and place reorders for the showroom
Reorder office supplies and packaging materials as needed
Production Logistics
Travel to and from our production partners in Manhattan to pick up and deliver pieces
Carefully handle and track all items during production errands
Log incoming and outgoing repairs, resizes, and special order requests
QUALIFICATIONS
Entry-level; prior fine jewelry experience is not required but our ideal candidate is genuinely interested in growing their knowledge and career in the jewelry industry
Minimum 1 year in a customer-facing role with retail sales experience
Luxury retail experience is a plus
Keyholder experience is a plus
Strong interpersonal and written communication skills
Computer skills: proficient in Google Suite; light knowledge of Shopify, Illustrator, or Photoshop is a plus but not required; familiarity with Slack and Notion is a plus
Ability to lift boxes up to 15 lbs, go up and down a ladder, and travel via the MTA
Availability to work weekdays and weekends, as well as busy holiday seasons
WHO YOU ARE
A warm and caring individual who puts people at ease
A people person with natural sales instincts
Reliable and consistent — you show up prepared and follow through
Graciously open to constructive feedback
Eager to learn and passionate about your work
A thoughtful communicator
COMPENSATION & BENEFITS
$23/hr, full time (~40 hours/week)
Reimbursement for MTA travel during production errands
Potential for commission eligibility with a review of performance at 90 days
401(k) with employer contribution
Team discount on SHW products
Paid sick days
One week paid winter break and one week paid summer break
A real path to grow within the company
TO APPLY
Please reach out to jobs@shwjewelry.com with your resume and a brief note about why this role interests you. We will be reviewing applications and reaching out about the next steps via email.